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+233 54 490 6646
+233 50 739 3702

info@herbalgh.com
support@herbalgh.com

Peduase
Ayeduase, Kumasi 

Frequently Asked Questions!

HerbalGH is an online directory in Ghana connecting consumers with trusted herbal product producers. We offer a variety of herbal medicines and wellness products, certified by the Ghana Food & Drugs Authority, aiming to provide safe, natural solutions for health and wellness.

Yes. All of our products are registered or approved by the Ghana FDA. We require producers to submit certification (e.g. license, Certificate of Analysis) before listing. All items must pass quality standards for purity and safety.

You can browse by category or producer, add items to your cart, then checkout. We accept mobile money, bank transfer, credit/debit cards. Payment may be made on delivery or after delivery. .

We offer nationwide delivery across Ghana. Orders are typically processed within 24 business hours, and delivered within 24–72 hours depending on your location. We offer free delivery for orders above GH₵500.00, with tracking details provided.

If a product is damaged, defective, or not as described, you may request a refund or replacement within 2 days of receiving it. Returns are subject to inspection. For change of mind, there may be a small restocking fee or the buyer covers return delivery.

Yes, as long as the order hasn’t shipped. Contact our support at +233544906646 with your order number. If already dispatched, changes may not be possible; a return/exchange policy will apply.

We welcome herbal producers to join. To register as a producer, you need to provide: your business license, proof of registration with FDA, details of products (ingredients, batch/expiry info), and pricing. Once verified, your producer profile can be activated and products listed.

We list each product’s intended uses, ingredients, and sometimes user reviews. We also recommend checking with your healthcare provider, especially if you have allergies or are taking other medications. Results may vary by individual.

Each product listing includes ingredient information. Producers follow traditional herbal practices complemented by quality control.

Currently we focus on delivery inside Ghana. We are exploring international shipping—for now, please contact support for inquiries.

Once your order is processed and shipped, we’ll send you a tracking number or delivery confirmation via SMS/email. You can also log in to your account on HerbalGH → My Orders to see status.

We accept Mobile Money, VISA/Mastercard, Ghanaian bank transfers. All payment channels are secured.

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