At HerbalGH, your satisfaction is important to us. We take care to ensure that all products are delivered in good condition and as described. Please review our return policy below:
Eligibility for Returns
If a product is damaged, defective, or not as described, you may request a refund or replacement within 2 days of receiving your order.
Returns are subject to inspection and approval by our team before a refund or replacement is processed.
Change of Mind
If you wish to return a product for reasons other than defect (e.g., change of mind), a small restocking fee may apply, or the buyer will cover the cost of return delivery.
Conditions
Items must be returned in their original packaging, unused, and in the same condition as received.
HerbalGH reserves the right to decline returns that do not meet these conditions.
How to Request a Return
Contact our customer service team within 2 days of receiving your product to initiate the process.
Provide your order number, reason for return, and supporting evidence (e.g., photo of damaged product).
Third-Party Links
HerbalGH may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their respective privacy policies before providing any personal information.
Refunds & Replacements
Once the returned product is inspected and approved, refunds will be processed to your original payment method or a replacement will be shipped.
Please allow up to 7 working days for the process to be completed.