Frequently asked questions.

Browse the Shop, add items to your cart, then head to checkout. You can pay with Mobile Money (MoMo), Paystack, or pay offline on delivery. An account isn't required, but it lets you track orders and save addresses for next time.

Yes. Guest checkout is supported — we'll collect only the details needed to deliver your order. That said, creating a free account takes under a minute and unlocks order history, faster checkout and saved addresses.

Visit the Order Tracker and enter your order number and email. You'll see real-time updates — from "Order received" through "Out for delivery" to "Delivered". Logged-in customers can also view all orders from their account page.

Orders can be changed or cancelled any time before they move to "Dispatched". Contact us right away on 0544 906 646 or via the Contact page and include your order number — we'll help quickly.

We accept three payment methods: Mobile Money (MTN, Vodafone, AirtelTigo), Paystack (for cards and bank transfer) and Pay on Delivery for select locations. All payment methods are processed securely.

Yes. We never store your full card or MoMo details on our servers. Card payments are processed by Paystack using industry-standard encryption, and MoMo payments go through the official mobile money network.

No — the price you see at checkout is the price you pay. Any processing fees charged by payment providers are absorbed by HerbalGH.

If you have a valid discount code, enter it in the "Promo code" field at checkout and tap Apply. The discount will be reflected in your order total before you confirm payment. Codes are case-sensitive and single-use unless otherwise noted.

Yes — we deliver across all 16 regions of Ghana. Delivery times and fees vary by location and are shown at checkout before you confirm your order.

Within Accra: 1–2 business days. Other regions: 2–5 business days depending on distance. Remote areas may take up to 7 business days. You'll receive tracking updates at each stage.

Delivery fees are calculated automatically based on your address and order weight. You'll see the exact cost at checkout before confirming payment. Orders above GHS 300 qualify for free delivery within Accra.

Our courier will call you on the number provided at checkout. If you're not available, we'll reschedule for a time that works — no extra charge for the first re-attempt. Please keep your phone reachable on delivery day.

Yes. Every herbal medicine listed on our platform is approved by Ghana's Food and Drugs Authority. We do not accept listings from producers whose products have not cleared regulatory review.

Every producer on HerbalGH is verified by our onboarding team, and every product must provide its FDA approval reference before listing. You can view producer information and FDA status on each product page.

No — herbal remedies are not a substitute for prescribed medication. Always consult a qualified healthcare professional before starting, stopping or replacing any treatment, especially if you are pregnant, nursing or managing a chronic condition.

Stop using the product immediately and seek medical attention. Please also report the reaction to us via the Contact page so we can notify the producer and review the listing.

Yes, subject to our returns policy. Unopened products in their original packaging may be returned within 7 days of delivery. Contact us first so we can arrange pickup or drop-off. Sealed medicines cannot be returned once opened, for safety reasons.

Once we receive and verify the returned item, refunds are processed within 3–5 business days. MoMo refunds arrive instantly after processing; card refunds may take up to 7 business days to reflect in your account.

We're sorry — that shouldn't happen. Contact us within 48 hours of delivery with your order number and a photo of the item. We'll arrange a free replacement or full refund, no questions asked.

On the Sign in page, click "Forgot password?" and enter your email. You'll receive a secure reset link within a few minutes. Check your spam folder if it doesn't arrive.

We store only what we need to deliver your orders and improve your experience. Payment details are handled by our payment providers — never stored on our servers. Read our Privacy Policy for the full details.

Yes. Contact us via the Contact page with the subject "Delete my account" from your registered email. We'll remove your personal data within 14 days, keeping only anonymous order records required for tax and regulatory purposes.