HerbalShipping & Returns
Fast, reliable delivery across Ghana. All sales final. 24-hour damage claim window.
1. Shipping and Delivery
- We deliver nationwide via trusted couriers.
- Orders process in 1–2 business days after payment.
- Accra & surroundings: 2–5 days | Other regions: 5–10 days
- Delivery fee calculated at checkout.
- Tracking link sent via SMS, email, or WhatsApp.
- Wrong address? Extra re-delivery fee may apply.
- We’re not liable for courier delays or acts of God.
2. Goods Sold Are Not Returnable
All sales are final. Once dispatched or opened, no returns or exchanges.
- Craft kits
- Resin & chemicals
- Pigments, glitters, dyes
- Tools, molds, accessories
- Packaging & consumables
Double-check your cart before checkout.
3. Damaged or Incorrect Items
- Notify us within 24 hours of delivery.
- Send: Order number + clear photos/videos.
- We’ll send a replacement or store credit.
- Late claims or missing proof = no action.
4. Missing Items
- Tell us instantly.
- We’ll ship the missing piece or credit you.
5. Cancellations & Custom Orders
- No cancellations after dispatch.
- Custom / pre-order items are non-cancellable once confirmed.
6. Contact for Support
7. Policy Updates
We may tweak this page anytime. Keep visiting. Using our site = you accept the latest version.